Consumer Academy Episode 1

Consumer Academy Episode 2

Consumer Academy Episode 3

Questions and Answers from participants of the Consumer Academy

Questions are welcomed, but will only be updated monthly. Send questions to ConsumerAcademy@bjwsa.org and in Subject line, please type Questions for Spring Consumer Academy.

 

  • Question:
    • In reference to water and sewer “customers” vs. “people”: I think Sarah indicated there are 55,000 water customers, which represents 150,000 people served. I didn’t fully catch what she said about Callawassie, Fripp and Harbor Island – but thought it sounded like each of those is a single customer with, obviously, lots of people. Was that correct?
  • Answer:
    • Yes, those are our customer numbers. And the wholesale accounts are managed by those providers on behalf of the customers in their distribution systems.

 

  • Question:
    • Regarding water customers vs. sewer customers: typically in any given area there will be more water customers than sewer customers (more people choosing septic vs. a water well). And that seems true for BJWSA. Did I capture correctly that there are approximately 55,000 water customers and 44,000 sewer customers?
  • Answer:
    • Those numbers are correct.

 

  • Question:
    • Regarding treated wastewater effluent as irrigation: I believe Earl said 12% of total treated effluent is used for irrigation, and Sarah said the combined WWTP capacity is 10 mgd from the eight plants. Is that correct – i.e., approximately 1.2 mgd for irrigation? How many irrigation “recipients” are there?
  • Answer:
    • Our wastewater plants north of the Broad River provide two golf courses with effluent irrigation. Our wastewater plants south of the Broad River are permitted to use effluent as irrigation at 14 different sites.

 

  • Question:
    • Earl said something about flows being redirected in 2019 from the St. Helena plant, but I did not fully catch the reason. Was it because the St. Helena plant was at capacity and/or otherwise challenged to meet effluent criteria? Did that redirection result in a net decrease to the volume of treated effluent that could be used for irrigation?
  • Answer:
    • Flows in the St. Helena’s plant were nearing the limit that would require a plant upgrade. The decision to move flows to our Port Royal Island Water Reclamation Facility (PRIWRF) was based on its available capacity and higher level of treatment.

 

  • Question:
    • Can individual homeowners in Sun City use wastewater for their irrigation systems? If yes, how do they do that?
  • Answer:
    • There is no effluent irrigation in Sun City at this time and using wastewater as irrigation is not allowed.