Customer Alert/Urgent News

Wastewater

Customers should refrain from using excess water during tropical weather events.  Heavy rains increase water inflow and infiltration into sanitary sewer systems.  Most of BJWSA’s sewer pump stations require commercial power to operate.  Strong winds can down trees and cause power outages, which also decrease the capacity of the sanitary sewer system until power can be restored or BJWSA crews can utilize diesel pumps or generators to power the sewer pump stations.  If power is out at your home, it’s likely out at a nearby sewer pump station that services your neighborhood.  The combination of extra flow and power outages may result in an overflow.   BJWSA operates over 500 sewer pump stations and has prepared for the upcoming weather but asks for your assistance with protecting our Lowcountry environment.

BJWSA is working to alleviate discolored water issues in our service area

BJWSA has detected discolored water in our distribution system, primarily south of Highway 278 in Beaufort and Jasper counties. We are taking steps to minimize the issue in affected areas, including opening hydrants to flush the discolored water from the system.

Several conditions within the distribution system can disturb iron and manganese, including pressure fluctuations, high-use events or changes in flow direction.

The discoloration is the result of higher than normal levels of manganese and iron in the water distribution system.  These concentrations do not present a health risk, but may cause aesthetic issues, such as yellow or brown discoloration. At the levels observed, some people may notice differences in taste and odor.

While there is no reason for health-related concern, customers who notice discoloration may choose to refrain from washing laundry until the issue has passed, especially white and light-colored garments – to avoid possible staining.

If tap water is discolored, allow the cold water to run for 5 to 10 minutes. Running several cold-water faucets at the same time will help the water clear faster. Do not use hot water, as doing so can introduce the discoloration to your hot water tank and make the issue last longer.

Please call 843-987-9200 to report any discoloration concerns.

For more information, go to www.bjwsa.org/wp-content/uploads/2022/09/Discolored-Water-Fact-Sheet.pdf.

 

BJWSA and Broad Creek and Hilton Head PSDs to conduct annual water main flushing program

OKATIE and HILTON HEAD ISLAND, S.C. (September 13, 2022) – Beaufort-Jasper Water and Sewer Authority (BJWSA), Hilton Head Public Service District (HHPSD) and Broad Creek Public Service District (BCPSD) will temporarily change the drinking water treatment method and flush water lines throughout their service areas for a two-week period starting October 13. The change is part of the routine maintenance program for the utilities’ water distribution systems. There will be no interruption in service as a result of the work. Click here to read the full press release.